FINANCIAL/INSURANCE
Your treatment plan will include a breakdown of all applicable fees, and we will inform you of all costs before treatment is administered. We offer the following payment options:
- Cash or Check
- Visa, MasterCard, Discover or American Express
- Financing options through CareCredit, Chase, Citi Financial and Dental Banc
Payment is expected at the time treatment is rendered, unless special arrangements have been made prior to your appointment.
Insurance
Austin Children’s Dentistry is contracted with the following dental insurance companies:
- Ameritas: Standard Reliance and Principal PPO
- Careington: 15% discount, 20% discount, POS Plan, PPO Plan
- Dental Choice (Connection Dental)/Guardian
- Delta Dental Premier and DPO
- United Concordia: National Fee for Service (Military is under this plan)
- Dental Select (Platinum and Traditional); for Silver and Gold 20% discount only
- Assurant
- DHA/AETNA
- Chip
- United Healthcare
- Humana Dental PPO
- Texas Medicaid
- Cigna PPO
- MetLife
- Blue Cross Blue Shield of Texas
- DNA Network
Additionally, we will submit all insurance claims for you as a courtesy. We will fully attempt to help you receive full insurance benefits; however, you are personally responsible for your account, and we encourage you to contact us if your policy has not paid within 30 days.
Insurance FAQ
Q: Do you offer payment plans:
A: We have payment plans available through www.carecredit.com and www.chasehealthadvance.com with interest-free plans.
Q: Do you accept my dental insurance?
A: We accept most dental plans, including: Delta Dental, Metlife Dental, United Concordia, Carington, Guardian, Humana, Ameritas, Blue Cross Blue Shield, Safeguard, Cigna, Dental Select, Medicaid, Dental Network of America, United Healthcare, Dental Choice, CHIP, Erisa, GEHA, Dentemax and others. If your dental plan is not listed, please feel free to contact our office.
Q: What does my dental plan cover?
A: Every plan has different benefits. To get a detailed evidence of coverage, please contact your dental plan directly.
Q: Is the first visit covered 100%?
A: Most dental plans cover diagnostic services at 100%. However, some plans cover less. Please contact your dental plan for coverage information and benefits.
Q: How do I know how much I would have to pay each visit?
A: On your child’s first visit, we would present a treatment plan with an estimate and financial arrangements will be made prior to scheduling next appointment.
Q: Can I use two dental insurance companies?
A: Most dental insurance coordinate benefits. Ask your dental plan administrator if yours does. On your first visit, please provide us with your insurances information and we can find out for you.
Q: Is there a limit on my dental benefits?
A: Most dental PPO plans have a maximum per year. Benefits DO NOT rollover. If you don’t use your benefits within your benefit year (usually calendar year), you loose them.
Q: Does my plan cover braces?
A: Most dental plans have separate orthodontic benefits. They are not part of your yearly maximum. Check with your dental plan for orthodontic benefits, including exclusions and limitations.